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What every people Manager should know about resolving conflict - Extension

_{Key topics:}The key topics covered in this short course include:

Look beyond the incident – apply principles of emotional intelligence & problem solving
Management options to resolve the conflict
Frameworks for conflict resolution – assisting decision making techniques
Using critical thinking to identify solutions both disputants can support
How to obtain agreement and desired outcome

Learning Outcomes:
This short course will equip managers to have an enriched understanding of the inner workings of their team, better group cohesion and improved collaboration techniques. Using a combination of frameworks and critical thinking skills solutions to conflict can be generated. At the completion of this course you will be able to identify, manage and resolve conflict to provide solution based outcomes. You will also gain the underpinning knowledge to apply the principles of emotional intelligence in the context of conflict resolution.

28/08/2024 13:00 - 28/08/2024 17:00 (UTC+10:00) Canberra, Melbourne, Sydney
Venue:	Live Webinar

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Event Description

Venue Details

Name:

Live Webinar

Phone:

1300 424 287

Organiser Information

Name:

The Institute of Civil Infrastructure

Phone:

1300 424 287

Email:

admin@iciaustralia.com

Further Details

Who Should Attend:

This level is intended to support to support the growing learning needs and career journey of PCIM (3-7yrs experience).

Pre-requisites:

We recommend relevant leadership fundamental courses are undertaken.

Duration:

4 hours

Presenter:

AM Project Partners - Matt Holstein

Peter Wilkinson BE (Mech), MBA (AGSM), FIEAust, EngExec, MAICD is the founder and director of SamWilko Advisory, where he provides leadership, advisory and coaching services to small-to-medium-sized enterprises, mid-tier, corporate business and government in the Transport, Construction and Consulting Services sectors. He applies more than 30 years’ industry experience in helping business leaders and senior managers to build business capability by implementing smart, effective and innovative strategies to better manage precious management time, increase revenue and improve return on equity.

Peter’s expertise is in developing, implementing and enabling construction contractors and suppliers, engineering services and consulting businesses. He specialises in outsourced services and has deep experience in private and Government funded infrastructure across the full spectrum of commercial methodologies.

He has applied his construction, asset and systems development and management expertise in the infrastructure, transportation, mining, defence, utilities and property industries both locally and internationally.
Peter is a Director of Quickway Group and has held Executive Management positions with Transfield Services, GHD Pty Ltd and Serco Asia Pacific. He has previously held positions with UGL and with Sydney Trains.

Cancellation Policy

If you wish to cancel or change your booking please email us at admin@iciaustralia.com at least 14 days (the Notice Period) before the scheduled course.

Courses are booked in the name of an individual and are not transferable.

There is no cost if you transfer the fee to another course before the Notice Period.

A $50 (inc GST) processing fee applies if you request a refund of the booking fee before the Notice Period.

No credit, transfer of fee or refund is given if cancellation is requested within the Notice Period of the course.